3-15-2k10 - TOWS Consumer Report:
GoDaddy.com & The Missing Stats
(No. It's not a Metal Band) by CJ Davidson
 First of all I would like to thank GoDaddy for a fabulous 4.75 (out of 6) years of EXCELLENT service. Having said that, the obvious question would follow...
“So what the heck happened to GoDaddy.com?”
In December of 2008, I was sent an email stating godaddy.com was going to “migrate” my site to another server on January (1), 2009. I was very appreciative to Godaddy.com’s considerate emails and thought nothing of it. After January first, I was shocked to learn MULTITUDES of files were missing from the TOWS FTP, specifically the current files for the new year of 2009. I also checked the statistics to find the entire YEAR of 2008 were GONE. Not just a month or two or half of a year...The entire year of statistical data and half the website had vanished! Notice the side-by side Yearly report one year later .
Needless to say I was quite miffed. I don’t get upset, anymore. I put everything into God’s hands and boy was this a beauty. I immediately called go-daddy and complained. They were kind and told me they would “look into” the missing statistics, but needed a list of the missing files that godaddy.com had lost.
I was stunned. I had to INVENTORY my website, make a report and SEND it to godaddy.com so they can FIND my files? I thought that was all GoDaddy.com’s job...as “host”... PREPAID host over MANY YEARS. I was now doing GoDaddy.com’s job AND paying them to do it. I refused and replaced the missing files myself. It is perhaps here where I failed to “email” a second complaint, however, I felt ONE HUGE complaint should be enough. Regardless of any email, I still paid for the stats and I needed them.
A year would pass and the statistics for 2008 never materialized. After 2009, I collected my new statsonly to find the entire month of April 2009 were gone, thus lowering my viewing data. These omissions in data were obviously affecting my sponsorship drives, costing me revenues. I made these points clear again on several follow up calls throughout 2009 and in February with a fellow named Andy, after gathering last year’s stats.
It was here in March, one (1) month before my hosting expired, did I get an email to renew my account with GoDaddy.com. I downloaded my stats once more and determined they had not lifted a finger to gather ANY of my data. As a valued customer for well over five (5) years, it cost me a pretty penny to purchase such a chunk of web space for all this video subversion. I was therefore determined to get to the bottom of all this and made the following phone call to Godaddy.com 3-18-2k10, 9:54am (pacific):
Rick and Frasier were friendly and understanding. I was lucky to get those 3 months of hosting out of them. Again, placing all this in God’s hands paid off! We were all cool and things worked out.
As my Customer Satisfaction Survey stated:
“Rick & Frazier were terrific! They were patient, helpful and polite!. In fact, GoDaddy.com and all of their people has always been there when I have had questions or problems with my account. I feel I have been treated justly and fairly and have great hopes GoDaddy.com can remedy problematic IT shortcomings regarding this incessant data loss.
Thank you all and God Bless
C J Davidson”
You heard Rick. He could NOT promise it would not happen again and to contact godaddy.com IMMEDIATELY after discovering the missing data, therefore covering their asses. But as a diligent and relatively satisfied GoDaddy.com customer, I let YOU the public be the judge (and the jury) and follow my stats weekly:
Show Stats
Cold hard data or lack of it will prove the key to GoDaddy.com’s credibility and reliability, whether I renew after three months or go elsewhere with my account(s) and future client referrals that have made GoDaddy.com LOTS of money.
GoDaddy.com has been decent to me in spite of its technical difficulties or lack of communications. And so if the consumer “torches and pitchforks” close in, like they have done with so many other forgotten internet companies, I won’t be carrying a pitchfork, but maybe just a torch or a large spotlight.
CJ Davidson,
Host, producer,
That Other Web Show.com
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